Guest Service Agent

ASH Hotels designs, develops, owns and operates a collection of properties where each hotel serves as a dynamic site of imagery, emotions, and nuanced storytelling within beautifully restored local landmarks. Hotel Ulysses occupies the landmark Latrobe building in Baltimore’s Mt. Vernon neighborhood, offering 116 guest rooms alongside Blooms cocktail lounge and Ash-Bar café.

The Guest Service Agent acts as the ultimate host, attuned to every guest need while creating a warm, seamless experience that reflects the cinematic hospitality of ASH Hotels. This role sets the tone for the property with energy, enthusiasm, and a keen eye for detail at all times.

As the face of Hotel Ulysses, the GSA anticipates needs, offers menu guidance, and stays knowledgeable about food, coffee, and all hotel offerings. The position thrives on meaningful guest interactions that craft memorable food and beverage experiences aligned with Baltimore’s artistic tradition.

Professionalism, integrity, and composure under pressure enable the GSA to navigate concerns while embodying the property’s goals, culture, and role in the community. Strict adherence to privacy and security rules protects both corporate and guest information throughout every shift.