Night Auditor

3w3 weeks ago

OTO Development

New York City, US · Full-time · $40,000 – $48,000

About this role

The AC Hotel Times Square is looking for an experienced Night Auditor to join an award winning team. This role involves executing guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards. You will be the face of the hotel during overnight hours.

The Night Auditor maintains a friendly and hospitable attitude while present at the desk during all hours. They acquire knowledge of local attractions and amenities to provide guest service, and ensure collections including credit card and direct bill are executed per company policies. Optimizing rates by monitoring competitor occupancy is also key.

This role requires proper control over keys, safe deposits, and all company and guest property. You must complete required documentation in a timely manner and respond quickly to emergency situations. You will work closely with team members to ensure a seamless overnight operation.

OTO Development is an industry-leading hotel development and management company partnering with the strongest brands. The company provides competitive pay and benefit programs including medical, dental, and vision insurance, 401k with company match, and tuition assistance. This position offers a valuable opportunity within an award-winning organization.

Requirements

Fire Life Safety Director License (FLSD) required, or must complete the class and obtain certification within six months
Proficient in administration of applicable property management systems
Ability to respond quickly and appropriately to emergency situations
Experience in accurate cash handling and credit cards and in maintaining security of confidential information
Can pass certification tests required to meet brand standards
Experience working with a computer, especially data entry
Maintain a customer focus and encourage effective communication with guests and fellow team members

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
Maintain a friendly and hospitable attitude with guests and team members and be present at the desk during all hours
Acquire and maintain knowledge of local attractions and amenities to provide service to guests needing such information
Ensure collections, including credit card and direct bill, are executed in accordance with company policies
Maintain proper control over keys, safe deposits, and all company and guest property
Ensure rates are optimized by monitoring competitor occupancy and rates
Ensure that all required documentation is completed in a timely manner
Properly quote daily rates and issue credits