Hotel General Manager

1w1 week ago

NCG Hospitality

Madison, US · Full-time · $85,000 – $120,000

About this role

Join the team at DoubleTree by Hilton Madison East, managed by NCG Hospitality, an award-winning family-owned leader in over 30 premier hospitality properties. As Hotel General Manager, lead all aspects of the property's operations, team development, guest experience, and financial performance to ensure a thriving, high-performing property. Foster genuine customer engagement in a positive, team-oriented work culture.

Plan, develop, and oversee day-to-day operations across departments for smooth execution. Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management. Deliver exceptional guest service and set high expectations for the team while maintaining brand standards.

Maintain strong community and guest relationships to promote loyalty and satisfaction. Ensure compliance with cleanliness, certifications, and quality control protocols. Prepare annual operating budget, revenue plan, and sales strategy to drive financial success.

Lead property-level sales, revenue management, forecasting, and budget reporting. Analyze financial performance, identify variances, and initiate corrective actions. Benefit from an inclusive environment true to core values of Growth, Fun, Trust, and Responsibility.

Invest in career development with personalized pathing, leadership programs, and educational reimbursement. Enjoy team perks like worldwide hotel discounts, performance bonuses, and paid volunteer hours. Access medical, dental, vision plans, paid sick time, and Paid Time Off.

Requirements

College degree or at least five years of related work experience in business management, hospitality or related field
Strong customer service skills to include problem-solving and complaint resolution
Strong interpersonal, relationship building and communication skills
Strong attention to detail and organized
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team

Responsibilities

Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments
Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management
Foster an inclusive, fun, and safe workplace culture that supports team development and engagement
Deliver exceptional guest service and set high service expectations for the entire team
Maintain strong community and guest relationships to promote loyalty and satisfaction
Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols
Prepare and implement the annual operating budget, revenue plan, and sales strategy
Lead all property-level sales and revenue management efforts, including forecasting and budget reporting

Benefits

Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans