Deputy Hotel Manager

4w1 month ago

Barcelo Hotel Group

ES · Full-time · €35,000 – €48,000

About this role

As Deputy Hotel Manager for Barceló Hotel Group, you will execute the management policy across all aspects of hotel operations, stepping into the Director's role when needed. This position offers the opportunity to work for the second-largest chain in Spain and one of the top 30 worldwide, with over 60,000 rooms across 270 hotels in 24 countries.

Day-to-day, you will organize, direct, coordinate, and supervise all hotel operations in both accommodation and Food and Beverage areas, working directly with department heads. You will convene periodic briefings, ensure quality levels meet set objectives, and attend personally to guests throughout their stay.

You'll collaborate on budget preparation and monitoring, prepare fortnightly forecasts, and participate in marketing efforts including tour operator relations, commercial visits, and events. The role also involves revenue management, e-commerce oversight, and supporting HR policies such as staff selection, performance monitoring, and managing staff reports and ratios.

Barceló Group offers a flexible, collaborative, and responsible work environment surrounded by the best colleagues. With a presence in 24 countries and a clear growth strategy, you'll have the chance to move between locations and gain knowledge across various properties, backed by a company that was named "Best Hotel Management Company in the World" at the World Travel Awards.

Requirements

Previous experience of at least 5 years as Assistant Hotel Manager or Junior Manager in a holiday product
Fluent in English; fluency in additional languages such as German or Italian is an asset
Academic qualification at Diploma level, preferably in Tourism, Hotel Management or similar
Experience in integral management of the hotel, including operations and customer relations
Strong commercial skills
Ability to analyse data and solve problems effectively
Team management and development skills
Ability to coordinate and supervise multiple departments simultaneously

Responsibilities

Execute the management policy in all aspects, assuming the functions of the Director in his/her absence
Organise, direct, coordinate and supervise all hotel operations in both accommodation and Food and Beverage areas
Coordinate and supervise the work of department heads, convening periodic briefings
Ensure quality levels in accordance with set objectives, and attend to clients throughout their stay
Collaborate in budget preparation and monitoring; prepare fortnightly forecasts
Participate in marketing activities including tour operators, commercial visits, and events
Oversee revenue management and e-commerce aspects of the hotel
Supervise staff reports, ratios, and participate in selection processes and performance monitoring

Benefits

Opportunity to work in a flexible, collaborative, and responsible work environment
Geographical mobility across countries and different areas within Barceló Hotel Group
Chance to gain knowledge about various hotel products and properties
Surrounded by the best colleagues in a family-owned company with over 90 years of history