Front Desk Agent

3w3 weeks ago

Crestline Hotels & Resorts

Greenville, US · Full-time · $28,000 – $34,000

About this role

Located in the heart of vibrant downtown Greenville, Hyatt Place Greenville Downtown delivers modern comfort, exceptional service, and a welcoming atmosphere for both business and leisure travelers. Our Front Office team is the face of the hotel, creating memorable first impressions and ensuring every guest enjoys a seamless stay.

We are looking for a friendly, professional, and dependable Front Desk Clerk to join our hospitality team. In this role, you will assist guests with check-in and check-out, answer and process all phone calls, and handle special requests for services or information in accordance with standard policies and procedures.

As a key member of our front office team, you will maintain positive guest relations at all times, anticipate guests' needs, and respond promptly—no matter how busy or what time of day. You will also resolve guest complaints to ensure satisfaction and communicate pertinent information to designated departments or personnel.

This position offers a clear potential career path from Front Desk Agent to Front Desk Supervisor, Front Desk Manager, Front Office Manager, Operations Manager, Assistant General Manager, General Manager, and even Area Vice President of Operations. Join a team that values growth and professional development within a supportive hospitality environment.

Requirements

High School Graduate or General Education Degree (GED)
One year previous experience in a similar position in a hotel
Basic computer skills required
Ability to obtain and secure a bank and ensure accuracy of contracted monies
Ability to answer department telephone within 3 rings using correct greeting and telephone etiquette
Ability to verify registration card information with guests and obtain back-up information for credit or payment methods
Ability to direct Bell Person to escort guest and transport luggage to the room
Ability to resolve discrepancies on the room status report with Housekeeping

Responsibilities

Assist guests with check-in and check-out processes
Answer and process all phone calls received using correct greeting and telephone etiquette
Handle all special requests for services or information in accordance with standard policies
Resolve guest complaints to ensure guest satisfaction
Anticipate guests' needs and respond promptly, acknowledging all guests at all times
Maintain complete knowledge of hotel features, services, hours of operation, room rates, special packages, and daily group activities
Process all check-outs and handle overbooked or walked-in guests
Communicate pertinent guest information to designated departments or personnel, including special requests and amenity delivery

Benefits

Clear career progression path from Front Desk Agent to General Manager and beyond
Opportunity to work in a vibrant downtown Greenville location
Supportive team environment focused on guest satisfaction and professional growth
Equal Opportunity Employer with commitment to diverse and inclusive hiring