General Manager - Hospitality

4w1 month ago

Resolute Road Hospitality

Boise, US · Full-time · $75,000 – $110,000

About this role

At Resolute Road Hospitality, we are redefining third-party hospitality management through collaboration, innovation, and excellence. As General Manager, you will lead daily operations with a focus on guest satisfaction, team development, and financial performance.

You will oversee housekeeping, front desk, food and beverage, sales, and maintenance while ensuring proper training and safety procedures. Your leadership will foster a culture of service, accountability, and excellence, upholding brand standards and company values.

This role is ideal for someone who leads with integrity, thrives on grit, and builds stronger teams that deliver exceptional results. You will conduct regular staff meetings, respond to guest feedback with professionalism, and monitor brand satisfaction scores to drive continuous improvement.

With a growing national footprint, Resolute Road Hospitality offers dynamic opportunities for professionals ready to grow. Join us on the road ahead and help create exceptional experiences guided by our core values: Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day.

Requirements

Strong understanding of hospitality operations and financial management
Excellent communication and leadership skills
Proficiency in Microsoft Office and hotel operating systems
Ability to lead in a fast-paced, multi-departmental environment
Strategic thinker with hands-on execution capabilities
Ability to assess and coach team performance fairly and consistently
Strong organizational and analytical skills
Ability to build rapport with community stakeholders and maintain visibility

Responsibilities

Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
Ensure proper training of all staff, including safety and standard operating procedures
Manage HR functions including hiring, retention, and team development
Conduct regular staff meetings and promote company culture and values
Respond to guest feedback with professionalism and urgency
Monitor and improve brand satisfaction scores and guest experience metrics
Manage hotel inventories, purchasing, and invoice approvals
Participate in sales and revenue management efforts and coordinate capital improvement projects