Night Auditor - Part-Time

About this role

Requirements

• One year of related experience, hotel preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service skills, with ability to deal with difficult guests
• Familiarity with local area to provide directions and maps to attractions
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn property management system and other computer software
• Overnight work schedule required, including weekends and holidays

Responsibilities

• Operate the front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure
• Complete end of day activities including posting charges to accounts, balancing ledgers, running night audit, and rolling date
• Process guest check-in by confirming reservations and assigning rooms, and ensure timely check-out
• Respond to guest requests with professionalism, tact, and a sense of urgency, resolving complaints regarding service or accommodations
• Ensure accuracy of daily closing reports and prompt delivery of billing to guests
• Process all payment types including charges, cash, checks, debit, and credit cards
• Maintain strict key controls and ensure confidentiality of guest information
• Keep lobby and shared areas neat and orderly while adhering to all brand standards

Benefits

• Medical Insurance with Company-Funded HRA
• Dental and Vision Insurance
• 401K Plan with Traditional and Roth Options and Employer Match
• Paid Time Off Programs
• Hotel Discount Travel Program for Associates and Family
• Training and Development Programs with Career Advancement Opportunities